1. Summary
- Try DigitalMarketingKing free for 14 days on the Growth plan. No card is needed, so there is nothing to refund.
- You can cancel a paid plan at any time. It stays active until the end of the period you have paid for and does not renew.
- Fees already paid are generally not refundable, except in the cases in section 4 or where the law requires a refund.
2. Free plan and trial
The Free plan costs nothing. The 14-day trial of the Growth plan does not need a payment method. At the end of the trial you choose a paid plan or continue on the Free plan. Your data is kept either way, within the Free plan’s limits for new usage.
3. Cancelling
- Owners can cancel from the organisation’s billing settings, or by emailing support@34-100-232-26.sslip.io from the owner’s account email.
- Cancellation stops the next renewal. Paid features stay available until the end of the current monthly or yearly period.
- After the period ends the organisation moves to the Free plan. We do not delete your data because you cancelled; you can export it or ask us to delete it as described in the Privacy Policy.
4. When we refund
We refund, in full or in part, when:
- you were charged twice for the same period, or charged after you cancelled because of an error on our side;
- we end the Service as a whole, in which case we refund the unused part of any prepaid period on a pro-rata basis;
- we suspend or terminate your account without you having breached the Terms, in which case we refund the unused part of any prepaid period;
- the law that applies to you requires a refund.
In other cases, such as forgetting to cancel before a renewal, we look at requests made within a few days of the charge case by case, but we are not obliged to refund.
Approved refunds go back to the original payment method within 7 working days of approval. How long the money then takes to reach your account depends on your bank or card issuer. For payments in India, GST charged on the refunded amount is refunded too, and we issue a credit note.
5. Upgrades and downgrades
- Upgrades take effect straight away. The payment provider charges the prorated difference for the rest of the period.
- Downgrades take effect at the end of the current period. There is no refund for the remainder of the higher plan.
- Agency plans: extra client workspaces above the 10 included are billed monthly. Archiving a client stops its charge from the next period.
6. Failed payments
If a renewal payment fails, we email the owner and show a banner in the app. If it is still unpaid after 14 days, the organisation becomes read-only: no new jobs run, but your data is kept and you can still export it. The subscription is cancelled after 30 days. We never delete data automatically because of a failed payment.
7. Platform charges
Ad spend, WhatsApp message fees, data-provider fees for your own accounts and other platform charges are billed to you directly by those platforms. We cannot refund them; please contact the platform concerned.
8. How to ask for a refund
Email support@34-100-232-26.sslip.io from the owner’s account email with the invoice number and the reason. We reply within a reasonable time and tell you the outcome. If you are not satisfied, you can write to Suthar Technologies, Mumbai, Maharashtra, India, India.